Who has not happened? As a general rule, we take our precautions when making a purchase on the Internet, but this does not mean that, on some occasion, we have been overly excited, we have been able to find that garment or object that seems perfect, a priori, but later when we have paid more attention, we have been getting to know the details or consulted some information about that good, it turns out that we realize that this product is of no use to us! A piece of clothing that is not our size, for example. This is more common than we think. Fortunately, you can void that purchase. So take note of how to cancel a purchase on wallapop.
Wallapop is one of the apps, along with Vinted or Milanuncios, more popular when buying and selling between individuals. For this reason, we find it interesting to fully immerse ourselves in their world and learn how to solve certain fairly common problems that may arise, including precisely this: How cancel a purchase If you realize that this product does not meet your expectations and you bought it by mistake.
I made a purchase on Wallapop but I can't go ahead with it, what do I do?
You will not be the first person nor the last person who wants cancel a purchase on Wallapop, so that solutions have already been devised and, of course, that you can cancel that purchase and back the order.
Reasons? They can be varied, since you have simply changed your mind. Whoever is free from this sin, let him cast the first stone! Until the description of the product is not as true as it seems and the product is not as they paint it; although other times what happens is that you do like the product and the Product description is accurate, however, when you go to pay, it turns out that there is a problem with payment method. Given this situation, this purchase process cannot continue and we must, at times, cancel the purchase on Wallapop to solve the error.
Ways to cancel a purchase on Wallapop
To cancel a purchase on Wallapop you have two ways. The first is contact the seller and try to come to an agreement with him. Normally, this is enough, the seller is understanding and will cancel the shipment. It will do so, as well as out of empathy, if it has any, because the platform itself can harm it if it ignores the buyer's requests, since it is the latter who will value the role of the seller and the latter is not interested in having negative evaluations.
Secondly, and if you cannot contact the seller, either because he does not respond, does not want to attend to you or for any other reason that prevents fluid communication between the two, you can resort to contact Wallapop support.
We will explain both alternatives in detail.
How to cancel a purchase on Wallapop by contacting the seller
In the profile of the purchased product it will come to you how to contact the seller. send him a private message and tell him what happened. explain what you want cancel your purchase, for x reasons. Try to come to an agreement with him.
No one can guarantee how the seller will respond. It is in your interest to have a good reputation to be a successful salesperson, and chances are you the seller helps you to void that transaction.
try to get to an agreement with the seller, which will be the most positive for both parties, both for you and for him. If you have not shipped the item yet, the solution can be quite simple, since it will simply not proceed with the shipment and you can put the product in question up for sale again.
A different question is if the product has already been sent. Here the complexity is greater, although equally, an agreement could be reached in Wallapop.
The agreement that you can reach will vary according to the predisposition of both, since you can agree on a partial or total refund of the money, depending on the cases. Or also change item by another or, directly, cancel the purchase if you haven't shipped the item yet.
If you reach a good deal, the seller will appreciate it if you leave a good rating on the platform so that other buyers see that the seller is fair, attentive and trustworthy.
If, on the contrary, you cannot reach a good understanding with the seller, it is time to go to plan B: contact Wallapop support.
How to cancel a purchase on Wallapop by contacting technical support
When the way of contacting the seller has not given you results, you have technical support to make your cancellation. Be careful, it is not certain that your purchase can be canceled if technical support acts! This will act as a mediator between buyer and seller and, finally, the matter will lead to a resolution.
The support will analyze the circumstances of the case and give the reason to one or the other user.
Final tips to avoid having to cancel a purchase on Wallapop
There are solutions, as we have seen, however, it is not pleasant to have to try these solutions, and it is best to avoid conflict. The solution can be for or against us. Therefore, we recommend being very careful and be prudent with our purchases.
See an item you like? read the description and photos. If you have questions, whatever they may be, ask. Look at the photos and ask the seller for as many clarifications and details as you need to know the product well, both its characteristics and its condition, if it is new, if it has been used, if it has any damage or failure, if it is original, etc.
Of course, if it is a garment, for yourself or for someone you are going to give as a gift, make sure that this item has the correct size.
Only when you have all the information, you see that the article convinces you and also its final price, then verify that the chosen payment method is valid, that you have balance in the account through which you will make the purchase and that everything is ok.
we have explained how to cancel a purchase on wallapop but, what is desirable is that you do not have to resort to it.